Our Quality Assurance Program

1. Introduction

Safety Train is committed to upholding the highest standards in teaching and assessment through rigorous and ongoing quality assurance measures. This document outlines the key components of our Quality Assurance Program, which ensures the delivery of high-quality, consistent, and effective first aid training.

2. Instructor Standards

2.1 Recruitment and Qualifications

• Top-Tier Instructors: Safety Train enlists only top-tier instructors with extensive real-life experience. All our instructors are actively serving fire service professionals, ensuring they maintain current and practical skills.
• Teaching and Assessing Qualifications: Our instructors possess both teaching and assessing qualifications, enabling them to provide learners with a comprehensive and effective learning experience.

2.2 Continuous Professional Development

• Regular Meetings: We conduct regular instructor meetings to ensure uniformity in teaching standards and assessment practices. These meetings foster a culture of consistency and excellence.
• Constructive Feedback: Through regular meetings and peer interactions, instructors receive and provide constructive feedback, promoting continuous improvement and high expectations for both instructors and learners.

3. Learner Feedback

3.1 Evaluation Sheets

• Mandatory Evaluations: We mandate the use of evaluation sheets for every course. Learner feedback is collected to gather valuable insights into the course delivery.
• Continuous Improvement: Feedback from learners is integral to our quality assurance process. It helps identify areas for improvement and ensures that our courses remain engaging and effective.

4. Internal Quality Assurance (IQA)

4.1 Independent Oversight

• Designated Assessors: We employ designated IQA assessors who visit selected courses to observe assessments and provide feedback to instructors.
• Impartial Evaluation: The IQA's sole responsibility is to uphold the quality of our courses without bias, ensuring impartial and independent oversight.

4.2 Observation and Feedback

• Course Observations: IQA assessors observe assessments to ensure they adhere to our stringent standards.
• Instructor Feedback: Assessors provide detailed feedback to instructors, highlighting strengths and areas for improvement.

5. Commitment to Excellence

5.1 Industry Leadership

• Pioneering First Aid Leaders: At Safety Train, we go above industry standards to ensure the highest level of safety education. Our commitment to excellence positions us as leaders in providing engaging and effective first aid courses.
• Serving Fire Service Professionals: Our instructors' unparalleled experience as serving fire service professionals sets us apart, enabling us to deliver unique and highly relevant training.

5.2 Up-to-Date Information

• Current Practices: We prioritize delivering the most up-to-date and relevant information to our learners. Our instructors' active roles in the fire service ensure that the training reflects current best practices and real-world applications.

6. Contact Information

For further inquiries or details about our Quality Assurance Program, please do not hesitate to contact us. We are always available to address any questions or concerns you may have.

Contact Us:

Safety Train
James Thornton  
James@safety-train.co.uk
01582 292007